Refund, Replacement & Returns Policy

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our refund/replacement/return policy. We offer free refund/replacement/return if the conditions have been met.

Conditions for refund/replacement/return are as follows:
• Product received has been badly damaged - in this case we will send you a full refund or a replacement.
• Product has not been delivered, is out of stock.
• Incorrect or missing product - we have strict quality control measures in place to ensure that this doesn't happen, in the unlikely event that this happens, we will send you a full refund or a replacement.

Ineligibilty for refund/replacement/return are as follows:
• If you ordered the wrong products or SKU.
• Product and or its packaging has been damaged.
• Product is non-refundable.
• Damage resulting from improper or incorrect use of appliance.
• Damage caused by electrical issues, shocks & etc.
• Evident mishandling of goods by the consumer or third party logistics provider.
• Not in original condition, missing elements, used, tested, submerged and or unsealable.
• Incomplete, indecipherable or illegible claims will be deemed invalid.
• You provided incorrect delivery information.
• Change of mind, dissatisfaction, failing to comprehensively read out the information provided.
• When the 24 hour time period has run out and order status has been closed.
• We cannot offer a refund or replacement if your unclaimed packages are destroyed by logistics companies.
• Force Majeure - We cannot take responsibility for any product damaged or delayed by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

Yes all of our products are original and genuine. Thousands of customers trust us because of this exact reason. We have the highest quality appliances in the Maldives from worldwide international brands.

All of our products come with a guarantee. If your product is not working we will have it replaced and or refund the amount for you. You are guaranteed to never be left with a broken product. Guarantee is eligible for 24 hours from date of purchase. Furthermore, any product returned within 30 days can be taken in for inspection.

Yes you can switch a product however you will have to bare an additional replacement fee which is 5% of your original order value. Whether the order value balance is equivalent, lesser or higher the replacement fee is added on. This fee is charged for logistical expenditures caused. You can not switch and or get a replacement if the packaging has been damaged.

If you have just received your products then worry not, just message us on our social media platforms and or mail us at support@bless.mv and we'll have it replaced or refunded for you.

Our third party qualified technicians will first diagnose the issue and depending on the issue and if warranty is still eligible it takes 4-7 working days on average and may take more time if product is complex. We will always push to ammend such issues at the earliest possible timelines.